The effective use of the SourceONE’s Quality System coupled with the Quarterly Business Review process ensures a level of quality cleaning services unsurpassed in the industry. SourceONE’s Quality Assurance Program is designed to enhance communication, improve overall service delivery, and most importantly, exceed client expectations.

  • Frequent rounds by our on-site management team to assess cleaning service levels and alert our managers to any potential or recurring concerns.
  • Daily supervisor inspections as a quality review of work performance achieved in a particular area and the necessary improvements
  • Weekly inspections to review work accomplishments and set objectives for future work needed
  • Quarterly department progress reviews to assess equipment operation, management systems, risk prevention, code compliance, program balance, and documentation.
  • Interviews and surveys to reflect how service is perceived by key people in your facility.
  • Executive joint review meetings to report on accomplishments, current program status, and future objectives for our janitorial cleaning services.
  • Annual program performance reviews to detail our accomplishments and achievements.
  • Annual customer surveys to gain a clear understanding of our performance in meeting your cleaning service requirements
  • Collaboration with our supply chain – Informed of new products, technology and cleaning methods

To further enhance, service, and maintain ongoing quality, SourceONE regularly audits operations in all of our facilities.